ITIL 4 Foundation Edition
ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps.
Category : Проектный менеджмент / Delivery
Authors: AXELOS Limited
Year: 2019
Version: 4
Pages: 221
Language: English